This policy explains about what information we collect, how and why we collect it. It also explains the ways in which we use and disclose that information. We take your privacy extremely seriously, and we never sell personal information.

 

Definitions

 

When we say “we”, “us”, “our”, we are referring to Eva's Organics, “You” means an actual or prospective customer of Eva's Organics.

 

How do we collect Personal Information?

 

“Personal Information” means any information that identifies or can be used to identify you, directly or indirectly, including, but not limited to, name, address, phone numbers, email address, and other personal information . We collect Personal Information when you get in touch with us by telephone, email or via our website. The information is collected, used and stored by us, as described in this Privacy Policy, to enable us to manage your orders and to communicate with you.

 

How is your information used?

 

We may use and disclose Personal Information only for the following purposes outlined in this policy. We use the information to enable us to process and deliver your orders, to provide you with information about Eva's Organics environmental and horticultural activities, to tell you about new products, and to update you on your account balance.

 

Children

 

We do not and will not knowingly collect information from any child under the age of sixteen.

 

Legal Grounds for processing your information

 

The legal grounds on which we rely to process your information are as follows.

 

Consent:  where customers have given consent for us to process their personal data in order to keep in contact with them.

 

Legal Obligation: where we need to use your information to comply with a legal obligation.

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Scope

 

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you.

 

Changes

 

We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the website. We encourage you to review this Privacy Policy often, to stay informed of changes that may affect you, as your continued use of the website signifies your continuing consent to be bound by this Privacy Policy.

 

Your rights

 

Set out below are our policies regarding your principal legal rights in your relationship with us.

 

Right of access: you have the right to obtain confirmation that we are processing your data and access to your personal data. Any customer may request that it be provided (free of charge). This will be done without delay and at least within one calendar month of receiving the request.

 

Right to rectification and data quality: you have the right to have personal data rectified if it is inaccurate or completed if it is incomplete.

 

Right to erasure including retention and disposal: you have the right to be forgotten and can request the erasure of personal data when it is no longer necessary for the purpose we originally collected/ processed it for – e.g. when you cease to be a customer. Our procedure is to ask departing customers if they wish to stay on our database. If we receive no answer, we retain details for a period in case there has been a communication problem. In addition, individuals can make a request for erasure verbally or in writing. We will respond to a request without delay and at least within one month of receipt.

 

Questions & Concerns

 

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please email debbie@evabotanicals.co.uk or phone 01697748331

 

25th May 2018